Refund policy
Returns and Refunds:
Thank you for shopping with us! Our goal is to help enhance the comfort and privacy of your workspace and we want you to be 100% satisfied with your purchase. Reach out to customercare@privatespacesinc.com with any questions or concerns. We will respond within a 24 hour period during normal business hours.
While returns and refunds will be subject to approval on a case-by-case basis, we will always work closely with you to make sure that your experience is as simple and straightforward as your purchase. Please closely review our returns and refunds policy below for each of our collections.
Conference Tables:
All return initiations must be made within 30 days of delivery in writing by contacting us at customercare@privatespacesinc.com.
It’s important that if you see any apparent freight or carton damage to document it with photos and on the freight bill that you signed (if there is one). Forward copy of freight bill with your notation and photos to us in your inquiry. Additionally, please make sure that all returned items meet the below criteria for approval.
- All returned items are unused and in new condition
- Submit photos via email showing packaging, product condition etc.
- Products must be in their original, unopened packaging carton, wrap, etc. and the carton must be free of additional markings.
- All internal packaging, bubble wrap, cardboard corners, etc. must be in place.
- Ready-to-assemble furniture is not returnable if the manufacturer’s carton has been opened and the contents removed for assembly and/or is assembled.
Processed refund times vary based on payment methods used and their relevant policies. You will receive confirmation once a refund has been initiated on our end.
If returning for any other reason other than freight damage, a restocking fee of up to 35% may apply.
Office privacy rooms & phone booths:
Once your order is submitted, your booth will be placed in production. We begin working on a product that is made just for you and your team. With this approach, our emphasis is on quality craftsmanship. While our returns and refunds policy is limited by this approach, we stand by the quality of our products and will correct any unforeseeable issues or problems you may come across.
With this being said, note that we offer a FREE 30 Day Return on your first 1 unit order if it is in new condition (SB-S models only). If it is not in new condition, the unit will be subject to a restocking fee. We encourage you to reach out and make an appointment for viewing these units in person in our SF Bay Area location. Note the below guidelines:
During the pre-production phase, orders may be canceled with a cancellation fee of 10%. Once production has started and prior to shipping, orders for standard products may be canceled with a 25% cancellation fee.
If your product has been shipped and delivered, standard products may be returned unused only in the original crate packaging with written authorization from the factory.
Approved returns are subject to a restocking fee of 35%.
Customized products (special finishes) are not cancellable or refundable.